Uphonecase stands behind the quality of everything we sell and hope you're happy with your purchase. We will try our best to make sure the products shipped to our customers are in the best condition.
# Return Defective Item
If your product turns out to be defective on arrival, please kindly take pictures of the defect and email us with the reason of return, within 5 days from receiving your order (according to the delivery date on the tracking record, if applicable). If a return is necessary, replacement or refund plus shipping cost reimbursement will be issued to you on receipt of return proof.
# Return Incorrect Item
If the item you received is different from the one you ordered, please kindly contact us within 5 days from receiving your order and provide us the picture proof of the error. If a return is necessary, replacement or refund plus shipping cost reimbursement will be issued to you on receipt of return proof.
# Return Unsatisfied Item
If you are unsatisfied with the item, please kindly contact us and return it within 10 days of receipt for a full refund or an exchange. Please note: customers will be required to cover shipping cost both ways. And please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition. Replacement or refund will be issued to you on receipt of return proof.
Please return to warehouse address:
Name: Feidaming Tech.Add.: 5 Fl. East, #8 Minxing Industry Park, Pingan Rd., Minzhi St., Longhua District, Shenzhen, Guangdong, ChinaTel: +86 755 81798497Zip: 518000
Note: Return without prior communication with us will not be accepted.